At Green Palms Transport, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you book our services or interact with our website, email, or customer support.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information:
  Full name, email address, phone number, nationality, and passport details (if required for multi-city tours).

• Travel & Booking Details:
  Flight numbers, arrival/departure times, pickup/drop-off locations, accommodation addresses, and tour preferences.

• Payment Information:
  Payment details are processed securely through trusted third-party gateways. We do not store credit card information on our servers.

• Communication Data:
  Records of emails, messages, or calls between you and our customer service team.

2. How We Use Your Information

We use your personal data solely for the following purposes:

• To confirm and manage your booking (transfers, tours, accommodations).
• To coordinate airport pickups with real-time flight tracking.
• To communicate important updates about your itinerary.
• To provide personalized travel recommendations based on your interests.
• To improve our services and customer experience.
• To comply with legal and insurance requirements.

We do not sell, rent, or share your personal information with third parties for marketing purposes

3. Sharing of Information

We may share your data only under the following circumstances:

• With trusted drivers and local partners who need it to deliver your booked services (e.g., hotel staff for check-in coordination).
• With payment processors to complete transactions securely.
• If required by law enforcement or regulatory authorities in Morocco or your home country (only when legally obligated).

All partners and contractors are bound by confidentiality agreements.

4. Data Security

We implement strict technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers with encryption protocols
• Password protection and access controls
• Regular system audits and software updates
• Confidential handling of all client files

Despite these efforts, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Data Retention

Your personal information is retained only for as long as necessary:

• Up to 1 year after your trip ends for customer service and record-keeping.
• Longer periods if required for legal, tax, or insurance purposes.
• After this period, your data is securely deleted or anonymized

You may request deletion or access to your data at any time (see Section 7).

6. Cookies & Website Usage

If you visit our website, we may use cookies to enhance user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, though some features may not function properly.

We do not use invasive tracking technologies or retargeting ads without consent.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request the deletion of your data
• Object to or restrict certain processing activities
• Receive a copy of your data in a portable format

To exercise any of these rights, please contact us at:
 contact@greenpalms-transport.com
 +212 (0) 664 38 51 52

We will respond within 7 business days.

8. Children’s Privacy

Our services are not intended for children under 13 without parental supervision. If you are booking for a minor, you confirm that you are their parent or legal guardian and accept responsibility for their data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website with the effective date noted at the top.

We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Green Palms Transport
Imm El Baraka C5, Appt 7, Sidi Abbad 4, Marrakech, Morocco
 contact@greenpalms-transport.com
 +212 662 091 412

Thank you for trusting Green Palms Transport with your Moroccan journey — where your comfort, safety, and privacy come first.